Copier Knowledge Ltd - Office Equipment Strategy / Contracts

A Successful Strategy For Your
Business Equipment Contracts
We provide an alternative and safe way to buy,
helping you get a better deal, whether it’s a new or existing contract

Are you already tied into an unfair contract?
"We will advise you on the best course of action"

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Having Trouble in deciding what you need ?
"We'll Guide you through safely"

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We are totally independent
"We are not affiliated to any other organisation"

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Fair & Honest Contracts for all our Clients
"Schools, Charities, Churches & all other organisations"
Let us help you!

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Paying Over
the Odds?

We can help with your
next Purchase

Already Tied in to a bad Contract?

Get in Touch with Us

Totally
Independent

Over 45 Year Experience

About Us

Totally Independent

An informed decision is
always the best one!

Copier Knowledge Ltd is totally independent!
We do NOT sell office equipment, finance packages or maintenance.

We’ve been in this industry and previously at the front line with over 45 years combined experience and expert knowledge, so we’ve seen all of the “creative selling ploys”, miss sold equipment and all of the scams that go along with it. We work with organisations of all sizes, businesses, schools, government bodies & charities to ensure they’re not tied into money draining contracts.

Remember, if it sounds to too good to be true, it usually is!

Our Mission

An alternative and
SAFE way to buy

We’re here for one reason! We have a powerful goal! We provide best guidance in helping not only to make the right choice of equipment, but also at a fair price and within a fair contract.

So when you commit, it will be with full confidence. Our experience and expert knowledge supports the relevance of our services to be of major benefit for the purchaser! what our customers say.

Our focus is primarily Printer MFD Devices, but our services combine all types of office equipment that involve signing a contract. The principles are very much the same. Before you sign off that contract,

Why Choose Us

Don't be pushed
into signing!

With over 45 years combined experience in the office equipment industry it means we know what to look for and better, we know just how to handle it.

ALREADY SIGNED? WHAT WE CAN DO!
If you’re already in what we term as a toxic contract; we have already successfully helped other clients deal with such situations. For a free assessment contact us now, don’t delay – every day could be costing you hundreds of £££’s that you should not be spending. We will assess your contract quickly and act on your behalf to make sure you receive fair terms.

Your Safety Net

Purchase with
confidence

Replacing a Printer MFD usually comes around every 3 to 5 years. It’s normally given to someone to deal with who has other daily important tasks and this is the last thing they want to deal with, so it becomes bottom of their priority list. There’s a lot to take into account, the reality is that technology with all office based products advances at such a fast rate that is difficult to keep up with and then there’s the associated contracts.

Even if you read the T’s & C’s in full before you sign, do you understand the implications of the terminology? Collectively, stumbling blocks that can cause major problems in due course and also creating unnecessary unbudgeted costs. Unscrupulous sales people will take advantage of your good nature and lack of time or understanding of the deal.

In Brief

We’re totally committed to help you choose the right equipment at the right price.

Inevitably this will save you £££’s at a realistic, value for money cost. No hidden extras, no gimmicks! If we can’t save you money or you’re not happy with our services, then we’ll refund you. You’ve everything to gain and nothing to lose!!!

If the answer is NO to any of the following questions, then you sure need to contact us:

1. Do you fully understand what equipment and contract type you need?
2. Are you certain the deal you intend to sign for, is the best and safest possible?
3. Do you have the time and knowledge to be confident in making sure your next acquisition is the best one?
4. Are you completely happy with the deal you already have?
5. If you are unfortunate to already be in a bad contract, do you know what to do next?

Before you Buy

1

Our Basic Service

We’ll take time to understand your requirement and then provide you with a detailed specification of equipment to get a quote for. When you have your preferred proposal, send us a copy along with the agreements. We will then advise you within 24 hours whether the proposal is fair, honest and best represents your requirements. This could save you thousands of pounds and just as important, peace of mind.

2

Procurement And Tender Lists

If you’re looking to procure a number of devices or a print fleet, we’ll take time to qualify each individual need, advise you on the pro’s and con’s with considered options. Help draw a conclusion on what to ask for in respect of a tender and after consultation, we’ll provide a comprehensive spreadsheet with full specifications, therefore negating the need for repetitive questioning from perspective suppliers. When you have your preferred proposal, send us a copy along with the agreements. We will then advise you within 24 hours whether the proposal is fair and honest. This will save hours of work resulting in professional informed requests and descriptives.

3

The Complete Service

Either of the above options but we’ll find the equipment or service you need and send you three compatible quotations or proposals. If you use our pre-purchase service and something goes wrong, we will put it right free of charge.

4

Print Fleet Audit

You may already employ a mixed fleet of printers, MFD’s and scanners. We’ll interrogate the whole fleet and analyse the true cost of ownership for you. We’ll provide a comprehensive spreadsheet of these costs and an alternative idea for you to move forward with major cost saving in mind. We recently saved a Bailiff Association £16,000 per annum by carrying out this exercise.

Already Bought

Already in an unfair or toxic contract: Send us copies of all the documentation. We’ll build a report with all the facts and if there’s a way out, rest assured we’ll find it and advise you.

At any stage of your contract, send us a copy of the relative documentation. We’ll tell you if you have a fair deal & advise where you stand. You may want us to mediate with your existing supplier to acheive a common sense resolution.

The evaluation is free, just send us a copy of your contracts and we’ll get back to you within 48 hours

Other Services

Help with a Company sale, acquisition or general business advise.

Testimonials

See what our Customers think!

"We're a small architectural practise and we were in a nasty contract for a colour MFD machine with a large national supplier.
On a year to year basis, the cost was getting ramped up to an alarming & unacceptable level. We thought the supplier was saving us money but it was quite the opposite! We knew something was drastically wrong, but didn't know where to begin.

We came across Ian at Copier Knowledge who's understanding of contracts was invaluable to say the least. Ian left no stone unturned, helping us understand the full implications of where we were at. We now have a satisfactory situation that's saved us thousands of £££'s. We wouldn't hesitate in recommending Ian, as we've now got a manageable contract that we can work with."

Martin Richardson - MD

Architects Practise

"I came across Copier Knowledge when negotiating for a new phone system. I didn't think we were getting the best deal available to us, my understanding of this market was limited. Ian found us a great supplier who installed a system that matched our exact needs & well within our budget

Copier knowledge hit the nail on the head for us, I'd recommend them without hesitation"

Michael Whittaker – Head of Finance

Charity supporting homing the under privileged

"We already had printers in our office with previous help from Ian at Copier Knowledge, but we needed reliable machines on our sites. We didn't want to get tied into a lease either. Ian found us a great supplier that would supply machines on short term rentals that were extremely cost effective & gave us the flexibility we needed.

Extremely satisfied with all concerned."

Steve Cosgrove - Finance Director

House Construction Company

"Overlook Copier Knowledge & you'll be missing a trick. Ian found us a great deal that was cheaper than we had been paying previously, and that direct from a manufacturer. He even managed to negate the manufacturers end of contract fees without any cost.

Thoroughly professional service for an inexpensive fee."

Kim Fazackerly – Officer Manager

Electrical Contractor

"We needed to change our fleet of six MFD printers not knowing what was best suitable for us. Ian pointed us in the right direction and we were able to test drive a machine, which proved invaluable.

We ended up ordering 8 devices of the same model with differing attributes, which best suited each department. Before we placed the order, Copier Knowledge gave us as much time as we needed, from start to finish. Ian checking through the lease and service documentation, they made sure we fully understand all aspects. They found us a great supplier and a great deal.

It gave us absolute confidence in being able to go forward in placing an order. Excellent and professional service from Ian at Copier Knowledge & well worth the small fee we paid them"

Phil Chamberlain

International Engineering Company

"Having already bought a new machine from a new supplier, our old supplier claimed we owed them hundreds of pounds in end of contract charges. Ian at Copier Knowledge was recommended to us & after spending untold time, Ian's understanding of the small print was exactly what we needed.

We were able to come to an agreeable settlement that was minimal. No doubts, would always use Copier Knowledge again in the future."

Angela Pickering – Practise Manager

Medical Centre

"We'd been sold a dud printer by a local supplier that didn’t work properly. The supplier talked us into supplying a replacement machine, but we didn't realise this would tie us into a new 5 year lease. Neither did this machine overcome the problem as encountered on the previous machine. The suppliers reaction was to disown the situation & us completely, leaving us with a machine on lease that we couldn't use fully & without support.

Fortunately we came across Copier Knowledge Ltd, who acted for us in negotiating with the lease company. We agreed a small settlement & the machine was duly collected by them. Ian's knowledge & understanding of the contracts was just what we needed, I’d guess he probably saved us around £3,700 in payments to the lease company. More so, we now have a machine that works perfectly on a month to month rental. Being a small charity, that suits us down to the ground. Don't underestimate Copier Knowledge Ltd, a brilliant service, Thank you very much"

Martin Proffitt - Trustee

Small Registered Charity

"Got the machine we needed for a really good price, far cheaper than what we could find ourselves. No nonsense and great advice from Ian. Thank you Copier Knowledge, great service"

Abigail Palmer - MD

Funeral Directors

"Without doubt, we're totally indebted to Copier Knowledge for helping us to get out of a horrendous situation. What we thought were 2 brand new machines the school had committed to, we were horrified to discover that the machines were actually over 5 year old with meter counters re-set to zero. We also learned the unscrupulous salesman had also included printed page costs within the capital cost of the lease. I was flabbergasted.

Assured by Ian at Copier Knowledge, we followed his advice & managed to get the lease totally squashed. Ian had organised some loan machines at no capital cost, whilst we got things concluded. After obtaining 3 quotes, Ian then helped us in making sure we were getting a great deal going forward. Overall the school saved £thousands & this is small testament, literally doesn't do justice to the lengths Copier Knowledge went to in helping us.

As you might expect, I can't speak highly enough of the excellent services provided by Copier Knowledge"

Dave Proctor, Head of IT

Infant & Junior School

"We were locked into a ridiculous 5 year contract which had left us vulnerable & extremely angry. You could say we were in a bit of a pickle, but thankfully Copier Knowledge were there to help & support us in getting through a very stressful situation.

Our overall costs were minimised. Issues that were created by the original supplier with the lease company were resolved & we're now out of that horrid situation. We can't believe these companies get away with unscrupulous sales tactics without any recourse.

Ian sorted us out new machines with a reputable supplier & we've never looked back. Thanking our lucky stars that there are still people like Ian & Copier Knowledge around. Absolute god send and no hesitation at all to recommend them."

Keith Roberts - FD

Research & Training Company